Here are some customers' comments:
"Dear Derek;
Our desk and TV cabinet arrived here today in perfect condition via British Airways World Cargo. The shipping crates were expertly constructed and the items were fastidiously packed.
We were literally blown-away with both the quality and execution of the wood and mother of pearl mosaic inlay. Although these custom-ordered pieces of wood mosaic art represent the 8th & 9th items we have purchased from you over the course of the last 9 years, being former residents in nearby Port Angeles, WA, we never fail to be astounded by the artisans in Damascus.

The desk and TV cabinet exceeded our demanding expectations and have transformed our den into an exotic destination. Every detail of the plans we submitted to you were incorporated. As an Engineer of 32 years, I was somewhat concerned that my plans would be followed, but my apprehension turned out to be completely unwarranted. You did a superb job of expediting our order and assuring that even our smallest concern was both thoroughly and promptly addressed.

We personally recommend that anyone who is entertaining the notion of having a custom-made piece of mosaic or walnut inlay furniture made, move ahead with their plans. We can assure you that Derek and his associates will exceed your every need.

Sincerely,
Kirk & Linda Johnson
Naples, Florida"

"Derek-
I want to thank you again for your wonderful service and high quality furniture. Every piece I have purchased from Arabian Nights Imports over the years- mosaic tables and CD racks- have been accurately described, carefully packed, and promptly shipped.
Ordering over the Internet was easy. The quality of your products has been exceptional, even verified by unprompted comments of friends. Whenever I had questions about features, delivery or pricing you responded quickly and clearly. You’ve certainly made my buying experience pleasurable, a rare occurrence in these days of corporate mega-stores.
If this note can help customers feel comfortable & confident purchasing from Arabian Nights Imports, feel free to share it. Thank you so much Derek!
Ken Rubin in Seattle"

"Hi Derek,
The set arrived and is gorgeous…thank the artisans in Syria on my behalf, and to those who packed and crated the table and chairs. I saw three of the crates fall from 12 feet and the forklift go under the top of the tabletop’s crate, and there was no damage…
Thanks again for making such fine art available.
A.S."

" Hi,
I am from Damascus and still found some unique items on your website. You have very good selection.
Thanks, B.C."

"A life time friend of mine (40 years) is a world traveler for real. All of the rooms in her house are works of art. She collects Oriental and Arabic art. She drove 8 hours to come to my house to see all items ordered from you in my home. She is 87 years of age, and she came alone. When she saw the art items in my home, she said wow. I know she meant it. Your items play a major role in my home. She has the expertice to judge good and bad art.
All the best,
Ray"

"I am a big world traveler, and recently found your site. Your products are fabulous, and I tip my hat to your buyers. Really -- great and unique things.
Again--thank you--I am really happy I found your site.
Regards,
K K, in New York City"

"Thank you very much,
the Jumbo tray stand I ordered just five days ago has arrived, and very well packaged it was indeed.
I will thus, most probably order quite a few more things from you.
Congratulations for your service.
Yours,
J.M.L.M, Madrid - Spain"

"Hi Derek,
I just wanted you to know that the two 20" trays I bought from you arrived today and they are absolutely fantastic!! Really beautiful, and the etchings are superb. I could not have asked for more perfect additions to my home decor!!

Thank you so much for your fast and very careful shipping, I really appreciate it! And thanks for offering such a great array of Middle Eastern products!! I will definitely keep an eye on your website to check out the new additions to your catalog!

If you need a referral to any potential buyers, by all means let me know. I'dbe happy to tell them how fabulous you are!
Thanks again and I look forward to doing business with you again in the future.
~Athena"

"I've never felt the need to inform an online store about the recipt of a product I've sent for, but I must make the exception here. I am quite impressed with the speediness of delivery; my order was placed on Monday, and I was literally floored to come home from work on Friday to find it here. Never before have I recived such prompt service from an online store. You can be assured I will shop here again.
Thank you!
JP"

"Dear Derek,
I do apreciate your help, and I have to admit that the service provided by your company is incredible. I cannot hope for better...thank you once again, and merry christmas...
s."

"The custom made table top is magnificent, I have no other words to describe it and fits beautifully with the rest of the furnture.
G.A. Mexico City"

"Hi Derek,
We picked up our furniture today. We love the [custom made] TV cabinet! It is extremely beautiful! The workmanship is incredible.
When my mother saw the painted pieces of the entertainment cabinet, she loved it and is trying to convince my father to allow her to buy one for
their ugly tv set!
Regards,
Jennifer"

"Hello Derek,
If I didn't before, I do want to tell you now how much my wife and I appreciate all you have done to get our lamp and table to us."

"Hi Derek,
The entertainment center arrived o.k., had a carpenter put it together for us, it is beautiful, and I am very pleased! Thank you for all your help.
If you need any reference for future clients that may be a little hesitant as I was, you can give them my e-mail or phone # and I will be happy to tell them what a great job you did in coordinating this, and what a great job the craftsmen in Syria did, also in packaging it so it came without any damage.
Best Wishes for 2006,
Elaine"

We received many more comments from very happy customers and it always makes our day to know that our work is appreciated, selection picked by our art historian specializing in Arabic culture meets or exceeds your expectations, and prices are better than expected. Thank you - to all our Customers!

And, for balance - some comments from not so happy customers:
(We get these rarely - about 1/10 of 1 percent of all orders, and are usually able to resolve problems to full customer satisfaction. But sometimes these comments are really unpleasant, even nasty and rude. With valued readers in mind, we show here only these less offensive comments)
Well, all these are part of doing business, and we work same hard on solving problems for these unhappy customers, although in some cases it is clearly not appreciated at all:

"I am quite upset by the misleading if not deceitful manner in which additional charges were applied to my purchase without my consent immediately after I entered my credit card information. I was shocked to see that over $42.00 was being charged to my Visa for what you claim to be shipping fees! I have had oil paintings shipped from Bulgaria for $15.00!! I did not consent to this fee and want an immediate credit issued back to my Visa. "

"There isn't anything charming about table quality. I come from the east, I am a an Architect who did his PhD in preservation of cultures. This product is nothing but a touristy piece, aiming at exploiting the image of the Arab Countries already present in the minds of Westerners."

"I think you should make your policies even clearer on your web site to american customers. You sound honest and helpful in your email but I think your integrity is questionable. If I can find out who to complain to, I will."

And here is an interesting one - from a customer not happy with a chair, our refund offer and our advertised return policy:
"My credit card advises me to have you authorize a "call tag" from UPS, i.e., prepaid postage for the return of the items. The package will be ready for pickup by UPS (I will notify you when) and if by the time UPS arrives to pick up the package you have failed to approve the call tag, my credit card will consider your action as a rejection of tender to return. You will have 30 days from my offer to pick up the package. After that 30 days, I will no longer have an obligation to have a package ready to be returned to you. After one year, I will be able to dispose of the mutually rejected product. However, let me advise you I have no desire to keep chair at my home and I will charge you all monthly rental and handling fees for as long as I am burdened with keeping the chair in storage on your behalf. And when I get rid of that chair, I will charge you for all disposal fees. "

Now, we hope, you have a full picture of our services :-)